Category: Blog

re-engagement

5 Ways to Re-engage Customers
Before They Defect

There’s a lot of pressure in the business world on making sales and finding new customers. Even though it has been proven that keeping existing customers is much cheaper than acquiring new ones, customer retention still remains a secondary goal. But preventing customer churn is key to improving your revenue. And if your company is […]

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b2b2c

B2B2C Loyalty Programs and Why They Matter

The current situation in the B2B marketplace is becoming increasingly tense, caused by increasing number of competitors, more demanding customers and strong emphasis on budget efficiency.  Managing such short-term challenges and simultaneously maintaining a long-term strategy turns out to be a major challenge for many B2B organizations. As a result of these factors, customer loyalty […]

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loyal people

4 ways to build your reward strategy

Often the companies who want to adopt a loyalty program don’t know what kind of reward strategy to use.  Loyalty programs generally use one of four mechanisms to reward members. Each reward type offers its own set of benefits: 1. Discounts or cash back – This is the most common mechanics considered as a loyalty […]

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tablet head

4 Tips For Improving Retail Customer Experience

With increasing competition and saturation in the retail market, providing a truly excellent customer experience has never been more crucial for retailers. According to recent research, 70% of customer churn is caused by poor customer experience. Here are 4 key tricks you can adopt in order to enhance the customer experience and provide value: 1. Emotionalize […]

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Experiences with Beacons

Amazing In-Store Experiences with Beacons

Enhanced shopping experience? Personalized messages on the spot (literally)? Indoor navigation? Yes, beacons can make it happen! What are they? Beacons are small and relatively cheap devices, which can be easily placed anywhere inside a physical space. By using Bluetooth 4.0, beacons detect customer mobile phones and tablets in a range of up to 70 […]

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lady with credit card

The Power of Loyalty: Transforming Irregular Shoppers into Loyal Customers

Contemporary customers are becoming increasingly demanding. Businesses are constantly competing with one another to gain new customers, retain existing ones and build long lasting customer relationships. According to Deloitte, business who invest in customer loyalty are 88% more profitable than their competitors. But in order to be effective, loyalty programs need to be customized according […]

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car in the forest

Hotel and Tourism Loyalty Programs

In the highly competitive hospitality industry, many hotels and travel operators are implementing customer loyalty programs to encourage longer stays, attract new customers and retain existing ones. Despite significant saturation in the market, there are still plenty of opportunities for differentiation.  In fact, loyalty programs are claimed to be one of the most important reasons […]

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shopping mall

Loyalty Programs – the Next Big Thing in Shopping Malls?

Loyalty programs are highly adopted in most industries. We all have seen excellent examples across travel and hospitality, restaurants and dining, supermarkets, entertainment and even banks. In the shopping center industry, the concept of loyalty programs is still relatively new. Loyalty programs are highly adopted in most industries. We all have seen excellent examples across […]

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Rewards

6 Characteristics of Loyalty Rewards

Loyalty rewards are one of the most crucial components of customer loyalty programs. In order to meet customer expectations and drive high levels of engagement, loyalty rewards should have the following characteristics: Flexibility: good loyalty rewards must be flexible enough to cope with both changes loyalty program scale and customer preferences. Rewards should both stimulate […]

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lady with iphone

4 Ways to Boost Customer Engagement

Having good customer engagement is one of the most critical success factors for every business. If you get your customers engaged with your business, you are most likely to decrease churn rate, generate more revenue with cross and upsales, collect feedback on existing products and effectively communicate new products and services.   Here are a […]

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